# Critical Systems

If you are monitoring lots of hosts, getting an overview of which hosts need attention can be difficult. Most likely you've split the hosts among several pages, and the "All non-green" view is just cramped full with systems where a logfile is showing some errors, a filesystem needs cleaning up etc.

The "Critical Systems" view lets you define exactly which tests on what hosts need attention. In other words, this is the view your Operations Center will be using to decide whether to call out people in the middle of the night. It might look like this:

This document describes how you configure the Critical Systems view, and how it works for your operators. By "operators" I mean the people who are doing the 24x7 monitoring. Where I work, these people normally do not resolve the issues - they just raise the trouble-tickets and assign them to the "engineer" on duty. It may be different in your organization.

# The Critical Systems editor

To configure what goes on the Critical Systems view, you use a dedicated editor.

The default Hobbit setup has nothing on the critical systems view. So to use it, you must configure some of your systems and tests to be included on this view. From the Administration menu, pick the Edit Critical Systems item. This is usually in the password-protected area of Hobbit, so you will need to authenticate yourself before you are allowed access. If you haven't set this up yet, look at the installation guide to see how you do that.

After authenticating, you are presented with the editor page.

### The editor form

Let me explain what the various fields are for:

- The Host and Test fields are text entry fields. This is where you enter the name of the host and test you want to configure. If you would rather not type too much, you can enter just the beginning of the hostname and use the Search and Next buttons to walk through the currently configured tests.
- The Priority field defines how important this test is. By default you have three priorities: 1, 2 and 3. Priority 3 is the lowest - things you must fix, but it can wait until you've had lunch or finished the department meeting. Priority 2 is for more important things, like one of your RAID systems running in degraded mode. Priority 1 is the highest priority - the kind of problem where you want to get a phonecall at 3 AM in the morning.
- Then there is a group of time-related settings. The Monitoring time defines when this test should show up on the Critical Systems view. By default, that will be 24 hours a day, 7 days a week. But you probably have some systems that don't need attention during week-ends, or perhaps you only want to support a server during normal work-hours. Then you can use this setting to make sure it will only show up on the Critical Systems view during those periods. If you are migrating from the old "NK" settings in the bb-hosts file, this is the equivalent of the "NKTIME" setting.
  The Start monitoring and Stop monitoring settings are used if you have systems that go into production at a certain date, or which are de-commisioned at a certain date. Instead of having to update your Critical Systems configuration exactly when that happens, you can configure the dates when monitoring of the systems should begin or end.
- The Resolver group is a text field. You can use it for your operations people to see which group of engineers the should call about this problem. If you have multiple groups handling different parts of your IT systems, use this to let the operations staff know whether to call the Unix admins, the DBA's or one of your Webmasters.
- The Instruction is a text entry field, where you can place a brief instruction to the operators handling the problem: If there is a simple thing that the operations people can try to fix the problem before calling the on-duty engineer, then you can place instructions here - e.g. perhaps the issue is with an external partner, so they just need to call them and let them know there is an issue. You can use HTML tags in this field, so if it's a long story then just put in an HTML link to another document.
- The Clone fields at the bottom of the form (not visible in the screenshot) are described later

### Setting up a disk status

Right now, there is a yellow disk status on my system.

But it is not on the Critical Systems view, and I want it to be. It is a priority 3 event, and I only want it monitored between 7AM and 8PM on weekdays. Most likely it is just some logfiles that are filling up, so the operators can try and clean out the /var/log/ directory - if that doesn't solve the problem, then they must escalate it to the Unix admins.

So on the Critical Systems editor, I enter the hostname localhost and the test disk, then hit the Search button. I get this warning:

telling me that there is nothing configured yet for this host+test combination. If there had been any previous configuration, it would have shown up on the form.

So I fill out the fields of the form and hit the Update button. The form changes to look like this: As you can see, there is now a Last update text showing who has changed this configuration, and when it was last done.

If I now go back to the Critical Systems view - from the menu, pick Views and Critical Systems view - you will see that the status is now showing up:

### Template definitions - cloning records

If you have many hosts that share a common setup on the Critical Systems view, then editing all of them can be tiresome. Instead, you should define a template and then clone it to all of the hosts.

NOTE: A cloned definition is not a copy of the original definition. It is in fact a pointer back to the original definition, so if you change the original definition after you performed the cloning, then the clone definition will also change.

Defining a template is just like defining the Critical Systems view for a host. Just call the host something that looks like a template - "Standard Unix", for instance. So here is a definition for a Unix cpu template.

Now we have created the template (if you haven't pushed the Update button to save the template, do it now). To apply this template to a host, scroll down to the bottom of the editor form, and enter the hostname that you want to apply the template to, then hit the Add/remove clones button:

After it has updated, you can see that "localhost" is now listed in the scrollbox showing the clones.

NOTE: Cloning happens at the host level, so even though we did the cloning from a cpu test definition, it will also affect all the other definitions we have for the Standard Unix host.

# The Critical Systems view

The critical systems view lets the operators filter active alerts in several ways. It might look like this:

### Filtering the Critical Systems view

The drop-down boxes lets the operators filter the alerts that show up on the page.

- The Priority limits alerts so that only those with a matching priority get displayed.
- The Color removes those alerts that have an unwanted color
- The Age limit can be used to only see the most recent events.
- The Acked selection can be used to toggle the view of events that have been acknowledged by the operators.

Tip: If you have a preferred default setting for these, then you can bookmark it in your browser - the settings are part of the URL, so your bookmark will include the current settings.

### The detailed status view

When looking at the status of one of the items shown on the Critical Systems view, a number of additional items show up. On the example Critical Systems view above, you will notice that the instructions we entered about what to do with the disk status is shown here, so they are available to the operators. There are links to the host documentation and host information. There is also an acknowledge function, so that the operators can acknowledge an alert right away.

### Critical Systems acknowledgment

From the detailed status view, the operator can acknowledge an alert, after he has assigned the problem to an engineer or has handled it in some other way. This serves two purposes: First, it removes the status from the Critical Systems view, so the operator can concentrate on the new problems that appear. And second, it lets everyone else see that the problem has been noticed and is being handled by someone.

When acknowledging an alert, the operator can add information about what the problem is, or who is handling it, and when it is expected to be resolved. E.g. like this:

The Host-ack checkbox lets the operator acknowledge all current alerts for a given host, e.g. a full disk could easily trigger alerts for both the disk-, msgs- and procs-statuses - a Host ack lets him handle all of those.

After the operator has acknowledged the status, the acknowledgment will be visible on the Critical systems status view:

(If you are wondering why this image says it is a "Level 1" acknowledgement, then the answer is that a future release of Hobbit will allow multiple acknowledgments by different groups. Level 1 is the operator who sees the alert on the Critical Systems view. Level 2 could be the engineer who gets paged by a Hobbit alert going out).

### How acknowledgements are visible to everyone

The acknowledgments that the operator enters from the status page will show up on the status visible to everyone. E.g. here is how the overview page will appear to a normal user: Note that the "disk" status has a yellow checkmark, indicating that it has been acknowledged:

And the detailed status page also includes the acknowledgment information: