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Chapter 1 # Using the Troubleshooting Guide For information about when and how to use this book, and for pointers to other books in the Foundation Services documentation set, see the following sections: When to Use This Book How to Use This Book ## When to Use This Book This book provides a defined approach to solving problems that can occur when you are installing, starting up, or using the Foundation Services. This book does not explain how to install or maintain your cluster. Nor does this book explain the tools, configuration files, and APIs provided by the Foundation Services. These subjects are covered in other books in the documentation set. The following table lists some common questions and answers about the Foundation Services. Table 1-1 Common Questions
Question | For Information, see
--- | ---
What are the Foundation Services? | Netra High Availability Suite Foundation Services 2.1 6/03 Overview
What's new in this release? | What's New in Netra High Availability Suite Foundation Services 2.1 6/03
What tools and configuration files are available? | Netra High Availability Suite Foundation Services 2.1 6/03 Reference Manual for the man pages that can be accessed by using the `man`(1) command
How can the Foundation Services be evaluated easily? | Netra High Availability Suite Foundation Services 2.1 6/03 Quick Start Guide
How is the hardware configured? | Netra High Availability Suite Foundation Services 2.1 6/03 Hardware Guide
Which installation method should you use? | Netra High Availability Suite Foundation Services 2.1 6/03 Overview
How are the Foundation Services installed? | Netra High Availability Suite Foundation Services 2.1 6/03 Custom Installation Guide
How is a cluster maintained, and how is hardware added or replaced? | Netra High Availability Suite Foundation Services 2.1 6/03 Cluster Administration Guide
How are applications that use the Foundation Services developed? | Netra High Availability Suite Foundation Services 2.1 6/03 CMM Programming Guide or the Netra High Availability Suite Foundation Services 2.1 6/03 NMA Programming Guide
What does a term or a name mean? | Netra High Availability Suite Foundation Services 2.1 6/03 Glossary
## How to Use This Book The subsequent chapters in this book provide detailed information about how to solve specific installation, startup, or runtime problems. Each chapter covers a different problem area. The following table shows where to find troubleshooting information for a particular troubleshooting area. Table 1-2 Where to Find Troubleshooting Information
Problem Area | For Information, see
--- | ---
Installation and startup | Part II, Troubleshooting at Installation and Startup
Installation of the Solaris operating system and the Foundation Services | Chapter 3, Recovering From Installation Problems
Startup of master-eligible nodes | Chapter 4, Recovering From Startup Problems on Master-Eligible Nodes
Startup of diskless nodes or dataless nodes | Chapter 5, Recovering From Startup Problems on Diskless Nodes and Dataless Nodes
Runtime | Part III, Troubleshooting at Runtime
Failover and switchover during runtime | Chapter 6, Recovering From Failover and Switchover Problems
Node reboot during runtime | Chapter 7, Recovering From Node Reboot at Runtime
Addition of nodes to your cluster during runtime | Chapter 8, Cannot Add Nodes to a Running Cluster
Collection of statistics about your cluster | Chapter 9, Cannot Collect Statistics by Using the Node Management Agent
Error messages in the system log files | Appendix A, Error Messages
Appendix A, Error Messages lists the error messages that are generated by the Foundation Services. The appendix also provides a brief summary of the possible cause of error. The error messages are grouped by those produced during installation, those produced during runtime, and those produced when using the command-line interface. If you receive an error message, use Appendix A, Error Messages to find the cause and a possible resolution. If you cannot resolve a problem that you encounter while installing or using the Foundation Services, contact your customer support center.
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