# Alert Settings

When a server problem occurs, RSC sends an alert message. RSC always sends alert messages to any users that are logged in to RSC accounts on that server.

You can also configure RSC to send alerts to people who may not be logged in to an RSC account on the server. These additional alerts can be sent to an e-mail address, to alphanumeric pagers, or to both. After receiving an alert, an RSC user can connect to their RSC account for that server and deal with the problem.

## General Settings

### Server Name

This field contains the name of the server connected directly to RSC; RSC includes this name in alert messages. This string can contain up to 40 characters (eight characters for Sun Enterprise 250 servers), including alphanumeric characters and hyphen.

### Customer Information

This field contains customer information used in the message generated for a pager or e-mail alert, for instance, one of the following:

- Server service contract number
- Server location
- Name or telephone extension of the server's system administrator
- Name of the department that owns the server

This string can contain up to 40 characters (eight characters for Sun Enterprise 250 servers), including alphanumeric characters and hyphen.

## Pager Settings (for servers whose service controller is equipped with a modem)

If the RSC modem is connected to a working phone line, you can page one or two alphanumeric pagers when an alert occurs. This alert mechanism may work best for you if your system administrators typically carry pagers.

### Send RSC alerts to pagers

Check this box to enable alerts to alphanumeric pagers. If this box is not checked, or if information fields for both pager 1 and pager 2 fields are empty, no paging will occur.

### Number

This field contains the phone number for sending a TAP alert to a pager. This is the number of the paging service, not the number for voice page notifications. Include the complete phone number. For example, include a 9 before the number if required by your phone service.

### PIN

This field contains the pager PIN. Valid characters are:

- digits (0-9)
- * (asterisk)
- # (pound sign
- , (comma)

### Use 78 character message length

Check this option to limit the length of alert messages sent to pagers to 78 characters.

If you do not check this option and your pagers or your paging service cannot handle long messages, some pager alerts may not be received.

## Advanced Pager Settings (for servers whose service controller is equipped with a modem)

### Baud Rate

This field specifies the serial port baud rate to use when sending an alert to the pager. After RSC sends the page alert, the baud setting reverts to the setting specified in the Communications Settings dialog box.

### Parity

This field specifies the RSC serial parity for sending an alert to the pager. After RSC sends the page alert, the parity reverts to the setting specified in the Communications Settings dialog box.

### Stop Bits

This field specifies the RSC serial stop bits for sending an alert to the pager. After RSC sends the page alert, the stop bits revert to the setting specified in the Communications Settings dialog box.

### Data Bits

This field specifies the RSC serial port data bits for sending an alert to the pager. After RSC sends the page alert, the data bits revert to the setting specified in the Communications Settings dialog box.

### Password

This field contains the pager service password used to send an alert to the pager. The password must be an alphanumeric string of six characters or fewer.

### Modem Init. String

This field specifies a string consisting of attention (AT) commands used for configuring the RSC modem prior to send an alert to the pager.

## E-mail Settings

If the RSC Ethernet port is enabled, you can set an e-mail address to use for alerts. By using an e-mail alias, you can notify several people that a problem has occurred.

### Send RSC alerts by E-mail

Check this box to enable e-mail alert messages, then fill in the following fields.

#### E-mail address

This field contains the address used for e-mail alerts. The string has a 40-character limit. You can use any valid Internet address, including a mail alias.

#### SMTP mail server

This field contains the Internet address of the mail server to which RSC sends SMTP mail alerts. Specify an address using standard dot notation. If this field is empty, or if the Send RSC alerts by E-mail box is not checked, no e-mail will be sent.

#### Backup SMTP mail server

This field contains the Internet address of the backup server to which RSC sends SMTP mail alerts, if the first mail server fails. Specify an address using standard dot notation.