Sun Java System Portal Server, Secure Remote Access 6 2004Q2 Netmail Online Help |

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> # Troubleshooting NetMail

> Use the following steps to troubleshoot problems with NetMail.

> ### Large messages are not displayed completely

> If a message is too large to be displayed completely in the Read window, it is truncated. You can display other segments of the message in three ways.

> - Use the buttons labeled with greater than (>) and less than (<) characters.
> - Use the (<,>) keys on your keyboard.
> - Use Print/Save in the message window to display the entire message in a browser window.

> ### Compose window text area stops displaying typed text

> If the message you compose becomes too large, NetMail stops displaying the text you enter. To work around this problem, send your message in two or more parts, or create the message in another application and send the message as an attachment.

> ### Reply does not include all the text of the original message

> If the message to which you are replying is too large, NetMail truncates a part of the original message. NetMail cuts the text off the original message at a size as large as possible.

> ### NetMail does not check for new mail even though your preferences are set to check for new mail

> Verify that the current folder is the Inbox.

> ### You cannot view attachments or use the Print/Save button in disconnected mode

> If you use a proxy with your web browser, verify that your browser can access your computer as a web server without using the proxy. In other words, configure your browser's proxy settings to allow localhost.

> ### To configure this setting in Netscape Navigator 4.x:

> 1. Choose Preferences from the Edit menu.

> The Preferences dialog appears.

> 2. Click the plus sign (+) next to Advanced.
> 3. Select Proxies.
> 4. Select Manual Proxy Config.
> 5. Click View.

> The Manual Proxy Configuration dialog appears.

> 6. Enter localhost in the Exceptions field.
> 7. Click OK in the Manual Proxy Configuration dialog.
> 8. Click OK in the Preferences dialog.

> ### You cannot view your mail folders using the normal viewing procedure

> Force NetMail to list all folder names in the View Folder dialog.

> 1. Clear the top-level folder field (it must not contain any characters or spaces).
> 2. Type the full pathname for the outgoing mailbox in Sent Messages Folder.

> For example, type Mail\outgoing.

> ### You see an Authenticated URL Error

> This error is displayed for one of the following reasons:

> - You have not logged in to the system you are connecting to.
> - Your session has timed out. You will have to login again to the system you are using.
> - Your browser needs to check the security certificate of the web server to which you are connecting. Displaying this page allows NetMail to make a secure encrypted connection to your server.

> Close this window and either log in to the system you are trying to connect to, or if you have already logged in, try reconnecting with NetMail.

> ### Pasting text in the Personal Address Book text box causes the browser to hang

> This is a known problem for applets on CDE/Solaris/Netscape.

> ### Find does not work for Bcc address except in the Sent folder

> Trying to find mails sent to you with the Bcc option will not work because the SMTP server removes the Bcc fields when the message is being sent.

> If you have sent any message with an entry in the Bcc field, and have a copy of that mail in the Sent folder, the search option will work.

> ### IE 5.0 and IE 5.5 on Windows 2000 crash when you reconnect to a NetMail session after disconnecting

> This is a known problem for Microsoft VM for Java, 5.0 Release 5.0.0.3234.

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