The download process you initiate by running pprosvc -d or smpatch download hangs after the first ten patches have been downloaded.

PatchPro appears to be waiting for data to come in from the established connection to the server.

The connection to the server is blocked. This state prevents PatchPro from reading patches from the server.

If the download stalls, interrupt the download operation and leave the downloaded patches in the patch directory. Then, restart the pprosvc -d or smpatch download command to resume the patch download process.

(ERROR) => com.sun.patchpro.server.ServerPatchServiceProvider@7918f0 
<=Patch cannot be found by server

This message might appear when you run the smpatch download command in an effort to download a patch supplied by the smpatch analyze command.

smpatch analyze lists all possible patches recommended for your system, including contract patches. The error indicates one of the following:

• Cause 1 - You do not have a Sun service contract. Without a service contract, you are not permitted to access contract patches.

• Cause 2 - You have a Sun service contract, but you have not configured your patch management environment to access contract patches.

Resolve this problem by doing one of the following:

• If you do not want to access contract patches, you can ignore this error message.

• If you want to access the contract patches, do one of the following:

  • For Cause 1, sign up for a Sun service contract so that you can access these patches.

  • For Cause 2, configure your patch management environment so you can access contract patches. See "How to Configure Your System to Access Contract Patches" in the Signed Patches Administration Guide for PatchPro 2.2.

Error: PatchPro is in use by another process. Please try again later.

Each time that you run the pprosetup command, the following error message appears:

Error: PatchPro is in use by another process. Please try again later.

This problem occurs when a previous pprosetup command did not complete cleanly or when pprosetup -H was running and then was interrupted when you typed Control-C. In such cases, the lock file is not removed even if the process is no longer running.

Manually remove the lock file, patchpro.conf.lock, from the /etc/opt/SUNWppro/etc directory.

# rm /etc/opt/SUNWppro/etc/patchpro.conf.lock

The following message appears and states that one or more patches cannot be applied due to patch attributes, or properties.

At least one patch cannot be installed due to patch attributes.

The properties listed for each patch indicate that the patch should actually be applied given the stated policy.

Ignore this message.

Despite the message, the specified patches are properly applied because the policy was not violated.

Error: This patch is incompatible with patch(s) patch-ID

You might see this sort of message if you request signed patch downloads by using the smpatch update command or the pprosetup command.

This error might indicate one of these patch incompatibility problems:

• Two or more patches on the download list are incompatible.

• One of the patches on the download list is incompatible with a patch that is already applied to the system. See the following workaround.

Follow these steps to identify and resolve the patch incompatibility problem.

1. Determine whether an incompatible patch is applied to your system.

   # showrev -p | grep "Patch: patch-ID"

   
   

2. Use the output from the showrev -p command to determine your next step:

   • If an incompatible patch is applied and the patch to download is a Kernel Update patch, determine which patch is most critical for your environment. To help you decide, review the patch README files for the incompatible patch and the Kernel Update patch.

     ---

     Note - The Kernel Update patch might not contain all of the fixes that are included in an applied Supplemental Kernel Update patch. If this is the case, check for a more current Supplemental Kernel Update patch that is compatible with the Kernel Update patch that you are trying to apply.

     The incompatible patch is most likely a Supplemental Kernel Update patch. If you decide to keep the incompatible patch, further automation with PatchPro is not possible until the incompatible patch is removed.

     ---

     If patch automation is desired and the incompatible patch can be safely removed, remove the incompatible patch.

     # smpatch remove -i patch-ID

     
     

   • If the incompatible patch is not applied, go to Step 4.

   • If the incompatible patch is applied but it is not a Kernel Update patch, go to Step 4.

3. Restart the patch download process.

   # smpatch update

   
   

4. Send the patch list to patchpro_feedback1@sun.com for resolution.

At least one of the requested patches could not be downloaded.

The following patches were not downloaded. Contact your Sun Microsystems
support provider for more information.