The download of a patch fails.

The following are possible causes:

• Cause 1 - A specific revision of one or more patches in the list is not currently available due to a patch server synchronization problem. Sun is actively working to resolve this issue.

• Cause 2 - The SunSolve user name and password required to access the requested patches were not provided.

Resolve this problem by doing one of the following:

• For Cause 1, do one of the following:

  • If the patch list is less than 20 patches, wait 24 hours and try again.

  • If you need the patch immediately, go to http://sunsolve.sun.com/patches and download the patch manually.

• For Cause 2, verify that you have entered your SunSolve user name and password correctly.

  # grep identity /opt/SUNWppro/etc/patchpro.conf patchpro.sunsolve.identity=username # cat /opt/SUNWppro/lib/.sunsolvepw password

  
  

  If you can log in to SunSolve successfully by using the display user name and password, try the solutions for Cause 1.

If a patch fails to be applied by pprosvc -i -p, the patch JAR file is deleted from the sequester directory.

If you later try to manually apply the sequestered patch, the operation fails because the patch JAR file no longer exists in the sequester directory.

PatchPro erroneously removes the patch JAR file from the sequester directory.

To apply this patch, do the following:

1. Use the pprosvc -d -p command to download the patch.

2. Go to the sequester directory.

3. Use the unjar command to extract the files from the patch JAR file.

4. Apply the patch by using the patchadd command.

It is possible that signed patches cannot be applied if there is insufficient disk space.

Ensure that enough disk space is available in the patch directory, which you can identify by running the following command:

# pprosetup -L | grep Download
Download directory:   /var/sadm/spool

For information about disk space considerations, see the Signed Patches Administration Guide for PatchPro 2.2.

When you apply Patch 113176-01 or 113176-02, PatchPro issues a disk space error.

This patchadd problem was introduced by recent patches to the SVR4 package code. The broken patches have been removed from the PatchPro database so that they cannot be reinstalled automatically.

Remove the appropriate patch.

• Solaris 9:

  # patchrm 112951-02

  
  

• Solaris 8:

  # patchrm 108987-09

  
  

<=com.sun.patchpro.database.DBBuilderFailedException: No valid download source.

PatchPro encounters a state machine failure. A similar message is written to the PatchPro log file when PatchPro cannot download the patch database and detector files from SunSolve.

PatchPro is operating behind a firewall and requires a proxy to access the SunSolve resources.

Configure a valid proxy server. For more information, see the Signed Patches Administration Guide for PatchPro 2.2.

Downloader.getResponseCode() : IOException [URL with server]/patchprodb.zip

This message indicates that PatchPro is incapable of reaching the Internet.

The following are possible causes:

• Cause 1 - Your system must get through a proxy to access the Internet, and the proxy has not been entered properly.

• Cause 2 - The proxy is entered correctly, but the proxy requires a password.

• Cause 3 - All the settings are correct, but the firewall prohibits access through HTTP (port 80) or HTTPS (port 443).

• Cause 4 - Network failure.

Resolve this problem by doing one of the following:

• For Cause 1, double-check the host name and port of your proxy, and inform PatchPro by typing the following:

  # /opt/SUNWppro/bin/pprosetup -x proxy_host:proxy_port

  
  

• For Cause 2, the proxy password feature is not yet supported by PatchPro.

• For Cause 3, contact your system administrator about unblocking those ports.

• For Cause 4, contact your network administrator about the network outage.

Your institution might have a firewall that blocks HTTPS (port 443). Check this with your system administrator.

If you still cannot contact the Internet, you can perform a test. Download wget from http://sunfreeware.com and type:

# wget https://patchpro.sun.com/apache_pb.gif

• If you get a picture of a feather, then your system does not have a proxy and the problem you are seeing with PatchPro is related to something else.

• If you do not see the feather, then your browser knows something that nothing else does.

  You might be able to figure out how to get PatchPro through your firewall by reviewing your browser's preferences.