## About the Sun StorEdge Remote Response Service

The Sun StorEdge Remote Response (SSRR) service is available for purchase and requires that you provide one or more analog phone lines to enable the modem phone-home capability. The SSRR software is installed on the customer data host. The diagnostic and monitoring software which collects and records events, resides on the Storage Service Processor.

Note -

SSRR does not expose data on customer systems to Sun Microsystems.

After the Sun StorEdge 6920 diagnostic and monitoring software identifies an event:

1. The software logs the event and alerts Sun engineers by email or pager if the information from the event falls outside predefined tolerances.
2. The Sun engineer, located behind a firewall, accesses the SSRR server and runs a script.
3. The script initiates a call to the customer's modem and supplies logins and passwords to the client Network Terminal Concentrator (NTC) and the Storage Service Processor.
4. The script negotiates a secure point-to-point protocol (PPP) connection between the Storage Service Processor and the SSRR server and automatically logs the Sun engineer in to the customer's Storage Service Processor.
5. The Sun engineer can then access the storage system to remotely diagnose and perform a number of maintenance procedures.

### Related Topics

- Enabling the Sun StorEdge Remote Response Service
- Using an External Modem for the Sun StorEdge Remote Response Service
- Initializing Monitoring and Event Notification